We want to ensure that you enjoy a positive on-line shopping experience, and that you feel confident about what you are purchasing. Should you have any questions, please contact:

Shayne Jacobs
shayne@memoriesengraved.net
1-888-739-7719

How long will it take for me to recieve my memorial?

We make every effort to have your memorial at your door within 3 to 5 weeks. This considers a shipping time via ground transportation of 5 - 7 business days in most cases.

How much will my memorial cost?

The prices detailed on your home page reflect the total amount you will pay. This includes shipping, handling and applicable taxes. Return to www.memoriesengraved.net to view these prices.

Can I add an extra words to my message?

While our order form does limit the number of words you can enter in your message, we will attempt to accomodate any message you would like. Please keep in mind that our limitations are due to space and your message may eventually become too small to engrave.

How do I send you my pets picture to be laser engraved?

We accept many digital formats including jpg and psd. We could even do things the old fashioned way if you'd like to mail an image to be scanned into digital format here. Once we have the image, we will email you a preview of what you pets' image will look like once laser etched.

Why is Laser Engraving not available on your Marble memorials?

While many of our customers would like to add laser etching to a marble memorial such as our Remembrance Stone, we are not able to do this. Sadly, we have found the laser etching process to be less than satisfactory on marble stone. We recomend you consider a granite memorial if you wish to have an image of your pet on it as the strong contrast between the highly polished ebony surface and the pale grey natural granite below ensures that your pets portrait is highly visible.

Can my pet memorial be place outdoors?

Yes! Our memorials are made of all natural marble and granite stone. These are not unlinke an other rock you may have in your garden. We been placing these stones outdoors in all climates and are fully confident in their ability to 'weather' the elements.

Will my pet memorial or marker stand upright?

Each of our marble memorials are 2 inches think and thusly will stand confidently on their own if you provide them a flat surface to sit on. While our granite memorials will not stand on their own, we do offer an easel stand which they may sit if you wish for your memorial to be displayed upright.

My pets' breed was not included in your image library, do you have any others?

Our image library is substantially larger than what is displayed on this web stite. If you are looking for a specific breed or any unique image, please email us with your request. We will do the best we can to find just what you are looking for.

Do I have a satisfaction guarantee?

Yes! We stand behind both the quality of our stone, and our craftsmanship. Great care and diligence goes into every memorial we create. If you are not 100% satisfied with your order, simply contact us within 30 days and we will exchange your returned memorial for a replacement or full refund.